Last Updated: [2025/3/3]
1. Data Controller
COMPANY NAME:HOME SELECT GENERAL TRADING LLC
ADDRESS:SHOWROOM NO.11, BLOCK 2, FURNITURE MARKET
EMAIL:Care@bimoweb.com
PHONE: 971558836266
2. Types of Data Processed
Through our WhatsApp Business API integration, we collect:
2.1 User Data:
- WhatsApp profile information (name, profile picture)
- Phone numbers
- Message content (text/media/files)
- Interaction metadata (timestamps, message status)
2.2 Business Data:
- Customer service history
- Transaction records
- User preferences
- Device information (OS version, device model)
3. Legal Basis for Processing
GDPR Compliance:
- Article 6(1)(b): Contractual necessity
- Article 6(1)(f): Legitimate business interests
4. Data Sharing with Meta
Per WhatsApp Business API Terms:
- Messages are stored on Meta’s servers per their retention policies
- Meta may process data according to WhatsApp Privacy Policy
- We do not share data with third parties beyond required API operations
5. Data Retention
- Message content: 30 days/months
- Metadata: 12 months
- User opt-out records: Permanent until deletion request
6. User Rights
You may:
- Request access to your data (Article 15 GDPR)
- Rectify inaccurate information (Article 16 GDPR)
- Request deletion (Article 17 GDPR)
- Restrict processing (Article 18 GDPR)
- Data portability (Article 20 GDPR)
Submit requests to: [Your DPO Contact]
7. Security Measures
- End-to-end encryption via WhatsApp protocol
- AES-256 encryption at rest
- Monthly security audits
- Strict access controls (SOC 2 Type II compliant)
8. International Transfers
Data may transfer to:
- Meta’s US servers (EU-US DPF certified)
- RACKNERD servers in US
9. Policy Updates
We will notify users via:
- WhatsApp channel message
- Website banner notification
- Email announcement (for subscribed users)
10. Contact Information
Data Protection Officer:
Jianhua Peng
care@bimoweb.com
971558836266
Supervisory Authority (EU):
[Your Lead EU Authority Name & Contact]