Last Updated: [2025/03/03]
1. Compliance Hierarchy
Your use of our WhatsApp automation services must adhere to:
- Meta’s Policies
- n8n Terms
- Local Data Privacy Laws (GDPR/CCPA/etc.)
2. Core Restrictions (Meta-Critical)
You explicitly agree to prohibit:
- Spam
- No messages before user-initiated contact
- 24h marketing window only for template-approved conversations
- Content Violations
- Hate speech, misinformation, or adult material (Meta’s prohibited content)
- Promotion of banned substances/weapons
- System Abuse
- No bulk messaging without Meta-approved templates
- Avoid >1 message/sec/recipient (avoid account flagging)
3. Required User Actions
You must:
- Consent Management
- Store opt-in records (timestamp, method, context) for 2+ years
- Provide 1-click unsubscribe in every message
- Data Security
- Encrypt sensitive user data in n8n workflows (PII, payment info)
- Delete user data within 30 days of deletion requests
- Account Maintenance
- Keep WhatsApp Business Profile information current
- Monitor error rates (<5% failed messages monthly)
4. Meta-Specific Clauses
- Template Approvals
Your message templates must pass Meta’s template review process before deployment. - Ban Appeals
We reserve the right to suspend services if Meta restricts your account, with reactivation requiring written proof of Meta’s resolution. - Compliance Audits
You grant us limited access to verify message logs for Meta policy compliance.
5. Limitation of Liability
We are not responsible for:
- WhatsApp Business Account suspensions by Meta
- Data loss from n8n workflow misconfigurations
- Legal penalties from your policy violations
6. Updates & Enforcement
We may revise these terms with 14 days’ notice. Continued use constitutes acceptance.
Recommended Sections to Add via Legal Counsel:
- Jurisdiction-specific disclosures
- Detailed dispute resolution process
- Insurance requirements
- Payment terms for API usage fees
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